Frequently asked questions

How much does the advice service cost?

Our mortgage advice service fees are calculated based on the complexity of your requirements, usually ranging between £250 - £500.
Which lenders do you have access to?

We have access to over 150 lenders.
How will I know when my mortgage has been approved?

Lenders work to different timescales but we'll be able to give you an indication of turnaround times once you've decided to proceed with a particular product. We'll monitor your application and provide you with regular progress updates.
I've been rejected for a mortgage before. Can I apply again?

Absolutely. All lenders are different and it’s more than likely we’ll know the right lender to submit your application to.
How do I make a complaint?

It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards and you wish to register a complaint, please write to: Compliance Department; Connect IFA Ltd, 39 Station Lane, Hornchurch, RM12 6JL or call: 01708 676110. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk
Useful links

Financial Conduct Authority Register The Financial Services Register is a public record of firms, individuals and other bodies that are PRA and/or FCA authorised. Law Society - Find a Solicitor The Law Society of England and Wales is the professional association that represents and governs solicitors for the jurisdiction of England and Wales. Association of Mortgage Intermediaries The Association of Mortgage Intermediaries is the representative body for the mortgage and protection advice profession. AMI’s membership covers all types of firms from the largest networks through to sole practitioners. We have relationships with broker firms across the country.
How long does the process take?

It can take anything from 6 weeks to 3 months depending.
Is the lending criteria the same across the board?

No! - All lenders have different criterias, so it's important to speak to a specialist like us to help you.
Can you help me find a solicitor and accountant?

Happy to help! We have established relationships with both that we can recommend.
Will all properties need to be valued?

Yes! - However, some lenders will do a desk top valuation or an automated generated one.
Can I move into my Buy To Let?

No!
I don't own my own home. Would that prevent me from buying a Buy To Let property?

The quick answer is, no. Some lenders will help you but it is dependent on many factors.